PAYMENT TERMS

Calanthia accepts payment via Venmo, Zelle, CashApp, and personal checks. Calanthia requires payment to be made in full before the date of service. 

SCHEDULING, RESCHEDULING, CANCELLATION & NON-ENTRY POLICY

Calanthia will allow appointments to be made no fewer than 72 hours in advance.

We understand that there are times when you might need to cancel, reschedule or change your cleaning appointment. We ask that you give us 48 business hours advance notice to cancel, reschedule or change your appointment. Due to the high demand for our services, if you cancel, reschedule or change your appointment within less than 48 business hours of your scheduled appointment, you will incur the following fee:

• Less than 48 hours notice – $50.00 fee 

• Less than 24 hours notice – 100% charge 

• No Entry Fee – 100% 

Calanthia has a 15 minute grace period. Should we be unable to start our scheduled appointment due to not being able to gain entry or any reason not of our own, the client will forfeit the appointment and payment.

Calanthia cannot enter a home that we have not received permission to do so if the owner is not present and will not enter if no adult over the age of 18 is present.

SATISFACTION POLICY

We proudly stand behind our work. On the very rare occasions we miss areas, we will make things right. Should you have any feedback regarding your cleaning, please call us within 24 hours after the end of your cleaning appointment. If there are areas that you feel we have overlooked, we ask that you do not clean those areas yourself, as we will have someone report to your home within 24 hours to re-clean any areas of concern. While we are unable to issue refunds, our reclean process has always been able to resolve any quality issues.

PLANT MAINTENANCE SERVICES

Calanthia will perform basic plant maintenance services including: watering, propagating/pruning, polishing leaves, fertilizing, repotting, and pest treatment. 

Calanthia will perform plant maintenance on every plant unless specified to leave certain plants alone (either in writing or verbally).

PLANT POLICY

Calanthia is not responsible for accidental damages to plants (leaves, stem, roots, etc.). Calanthia is also not responsible for replacing a plant that has been deemed “sick.” Calanthia will take necessary steps to treat a “sick” plant, however, the client understands that indoor plants are living organisms and recovery is not guaranteed. 

“Sick” plant definition: a houseplant that is infested with a pest, (mealy bug, thrips, scale, slugs, spider mites, etc.) a plant that has been over/under watered resulting in yellowing leaves, a plant that has root rot, a plant that has been not been given adequate lighting conditions, (at least 100FC) or any other condition deemed “sick” by Calanthia.

OFFICE HOURS 

Our standard office hours are Sunday through Saturday 9:00 a.m. – 5:00 p.m.

FOUL WEATHER POLICY

In the event a Calanthia employee cannot make it to your appointment due to extreme weather conditions, we will gladly reschedule your appointment to the next available day.  We do not issue refunds. In most cases, your appointment will be rescheduled within 1-2 days after the original appointment date.

SAFETY POLICY

Employee safety is important to us. We require our employees to wear shoes at all times, refrain from climbing ladders higher than 3,″ or lift objects weighing more than 20 pounds. Calanthia reserves the right to remove an employee from a job site at any time if safety is of concern, or if integrity is in question.

PET POLICY

We request that you secure your pet prior to Calanthia’s arrival, regardless of how friendly your fur-baby is.

Although pet friendly, Calanthia will not be liable for any injury, death or loss of a pet that is not adequately restrained during our visit.